PrivacyWhat we collect, and why

The short version

Instant Take is a tool car dealerships use to make and send personal videos to their customers. A dealership decides who gets a video. We keep what is needed to make it, deliver it and tell the dealership whether it was watched. We do not sell anyone’s information, and we do not show advertising.

If a dealership sent you a video

The dealership gave us your name and the email address or phone number it sent the video to. It is the dealership’s customer record; we hold it for them.

When you open your private video link, we record:

• that the page was opened, and what kind of browser opened it;
• whether the video was played and how far it was watched;
• which buttons you pressed (for example “Book a time” or the vehicle page);
• anything you write in the reply box.

The person who sent the video sees this, and is told when you start watching or reply. Your page sets no advertising or tracking cookies.

To stop messages: every email has an “Unsubscribe” link, and every video page has “Stop messages” at the bottom. One tap and that dealership can no longer send to you through Instant Take.

If you work at a dealership and use Instant Take

We keep:

• your name, work email, phone number, job title and photo, as you enter them;
• the recordings you upload or film, the words spoken in them, and the videos made from them;
• what you send, to whom, and what came back;
• a sign-in cookie, so you stay signed in.

Your face and your voice. When you film a take, we use that recording to make versions of it in which you say a customer’s name or other details you chose. That is done by software that redraws your mouth and speaks in a copy of your voice. Those versions are made only for your dealership’s workspace, only from recordings put there, and we do not use them to train anyone’s models. Deleting a take stops new videos being made from it.

If you connect your Gmail or Outlook

You can connect your own Google account (Gmail or Google Workspace) or Microsoft account (Outlook or Microsoft 365), so the video emails you send from Instant Take leave from your own address and stay in your own Sent folder.

• What we ask for. Permission to send email as you, and your email address, so we know which account it is. We can’t read, search, change or delete anything in your mailbox, and we never ask to.
• What we keep. The account’s address and the key Google or Microsoft gives us to send for you, locked with our own encryption key. As with any video email, we keep a record of what was sent, to whom and when.
• How we use it. Only to send the emails you choose to send from Instant Take, when you press Send or at the time you scheduled. We don’t use it for advertising, we don’t sell it or share it, we don’t use it to train anyone’s models, and no one at Instant Take reads it.
• Stopping it. Disconnect in Settings, Email and CRM, and we delete the key and the address; for a Google account we also ask Google to cancel the permission. You can remove Instant Take from your account’s connected apps at any time, at myaccount.google.com/connections, myapps.microsoft.com (a work account) or account.live.com/consent/Manage (a personal one).

Instant Take’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

If you ask us for a demo

When you book a demo on our site, we keep the answers you give: your name, work email, phone number if you add it, your dealership, how many reps sell there, your role and the desks you picked. We use them to set up your demo and to write to you about it, and we send you one email to confirm we have your request. To limit repeated requests, we keep a scrambled form of your network address, never the address itself. Ask us at support@instanttakevideo.com and we delete your request.

Who handles it for us

We use these companies to run the product. Each one receives only what its job needs. The database and the stored files are in Canada; some of the work below happens in the United States.

How long we keep it

A dealership’s recordings, videos, customer names and viewing history stay until the dealership deletes them or closes its workspace. A request to stop messages is kept, so that it keeps working.

Your choices

• A customer can stop a dealership’s messages from any email or video page, and can ask the dealership, or us, to see, correct or delete what is held about them.
• Someone at a dealership can change their details in Settings, delete their recordings and videos, and ask us to close their account.

We answer a request within thirty days. If we hold your information for a dealership, we may need to pass the request to that dealership.

Contact

Instant Take operates Instant Take from Alberta, Canada. Write to support@instanttakevideo.com. The rules for using the product are in the terms.

If this notice changes in a way that matters, the date at the top changes and people with an account are told by email.